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Notice to Cruise Passengers on Princess Cruises’ CARIBBEAN PRINCESS

February 3, 2014

Princess Cruises’ 7-day voyage on the CARIBBEAN PRINCESS returned to port in Houston on January 31, 2014, one day before its scheduled return, missing a scheduled port call to Belize.

Princess Cruises has released a statement with information on reimbursements for affected passengers. Passengers should consult their ticket contracts to determine their rights.

FMC Services Offered

Although the Commission does not have jurisdiction over such matters as cruise satisfaction, billing issues, itinerary changes, and other disputes arising between cruise operators and their customers, Consumer Affairs & Dispute Resolution Services (CADRS) staff can contact a cruise line on your behalf and facilitate a discussion of the issue. Requests for assistance from CADRS for a cruise line problem should be made in writing.

Other Resources

Safety issues should be submitted to the U.S. Coast Guard.

Sanitation issues should be submitted to the Vessel Sanitation Program, National Center for Environmental Health.