Consumer Affairs & Dispute Resolution Services
Do you have a problem with ocean shipping or a cruise? Consider resolving disputes in real-time using the Office of Consumer Affairs & Dispute Resolution Services’ (CADRS) alternative dispute resolution services. With no fees for services, CADRS offers: ombuds assistance, mediation, facilitation, and arbitration to resolve challenges and disputes involving:
Parties Requesting CADRS Services
- NVOCCs and ocean freight forwarders
- Cruise Operators and passengers
- Marine terminal operators (including port authorities)
Requesting Dispute Resolution Services
When requesting assistance, please complete the appropriate form, add any supporting documentation, and submit it to firstname.lastname@example.org.
Dispute Resolution Service Request – Cruise (FMC-32)
Dispute Resolution Service Request – Cargo (FMC-33)
Request a Speaker
To request a CADRS staff member to speak at your next function please contact CADRS.
General Questions: Inquiries@fmc.gov
Assistance with cargo and cruise problems: email@example.com